Please see the below questions and answers as it pertains to the updates we have made to our ACH accounts:
Q: Why are we doing this?
A: LeagueOne had recent updates to the payment area that integrates back to ACTIVE’s Accounting system. To ensure we are providing the highest level of security, we need you to internally validate your ACH banking information within the organization’s payment settings. Until that is completed, you can expect to receive paper checks to the address within the database.
Q: Why did I get a paper check?
A: When we updated our Accounting system, we could not automatically export and import over your personal banking information. For security reasons, the ability to internally validate ACH directly within LeagueOne’s payment settings was added. All customers previously setup for ACH reverted to paper check to ensure there was no delay in receiving your payments. Checks will be sent to the address we have on file for you.
Q: How long will this process take to get ACH deposits again?
A: Once you’ve inputted ACH information into LeagueOne, we will send you 2 small micro-deposits (less than 25 cents) in 3-5 business days. From there, you will enter that micro-deposit amount back into the ACH area within LeagueOne. Once your account has been validated, we will remit your payments via ACH starting with the next remittance period.
Q: Why didn’t I get a payment at all?
A: If you have not received a check by mail, there is a chance that your address is not correct in LeagueOne. Please contact Support, so we can get your address updated, payment reissued and/or setup ACH.
Q: How do I update pay-to information for check payments?
A: Please visit our Help Center article on updating your Payment Information
Q: Will I still get weekly checks?
A: As part of the new system we are using, we are only able to send out checks every other week and no longer have the weekly option. Sorry for any inconvenience.
Q: Why are we doing this?
A: LeagueOne had recent updates to the payment area that integrates back to ACTIVE’s Accounting system. To ensure we are providing the highest level of security, we need you to internally validate your ACH banking information within the organization’s payment settings. Until that is completed, you can expect to receive paper checks to the address within the database.
Q: Why did I get a paper check?
A: When we updated our Accounting system, we could not automatically export and import over your personal banking information. For security reasons, the ability to internally validate ACH directly within LeagueOne’s payment settings was added. All customers previously setup for ACH reverted to paper check to ensure there was no delay in receiving your payments. Checks will be sent to the address we have on file for you.
Q: How long will this process take to get ACH deposits again?
A: Once you’ve inputted ACH information into LeagueOne, we will send you 2 small micro-deposits (less than 25 cents) in 3-5 business days. From there, you will enter that micro-deposit amount back into the ACH area within LeagueOne. Once your account has been validated, we will remit your payments via ACH starting with the next remittance period.
Q: Why didn’t I get a payment at all?
A: If you have not received a check by mail, there is a chance that your address is not correct in LeagueOne. Please contact Support, so we can get your address updated, payment reissued and/or setup ACH.
Q: How do I update pay-to information for check payments?
A: Please visit our Help Center article on updating your Payment Information
Q: Will I still get weekly checks?
A: As part of the new system we are using, we are only able to send out checks every other week and no longer have the weekly option. Sorry for any inconvenience.
