When trying to install license file via web delivery, license will not download. Below are possible error messages:
These error messages are often caused by security software on your organization's network or computer blocking the download. Below are three options to resolve this:
- Connection error
- Timeout error
- Server error: access denied
- Program error
- License Failure
- Log in Error: 20142 530 User cannot log in.
- Timeout error
- Server error: access denied
- Program error
- License Failure
- Log in Error: 20142 530 User cannot log in.
- Note: A program error at other times may be a different issue
- Note: Click here if receiving error "matching license file could not be found"
These error messages are often caused by security software on your organization's network or computer blocking the download. Below are three options to resolve this:
- If laptop, disconnect from network and take home to finish installation
- Contact IT department and ask them to allow connection (FTP connection using port 80, SFTP connection using port 22)
- Make sure that the current user has admin rights during the installation of the software.
