Below are instructions to cancel a registration and/or issue a refund after logging into Swim Manager.
Note: Only Administrator, Administrator Assistant, or Treasurer may issue refunds
Note: Only online registrations paid by Credit Card can be refunded to participant (cash and check refunds must be handled offline
  1. Go to People tab
  2. Select Name of registrant to cancel order for
  3. Under Orders history, click Order ID
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  1. Click Refund/Cancel
  2. Apply following options:
    1. (Optional) Click pencil icon () under Add Note to include notes about cancellation/refund
    2. Check box under Cancel? to cancel registration
    3. Enter amount under Refund Amount
      • ​​Note: Once amount is added, SubtotalTo be refunded, and Total amounts will dynamically update
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  1. Click Save & Continue
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Below are notes about the cancellation and refund process:
  • Orders may be cancelled at any time
  • Orders may be refunded at a partial amount or full amount
  • Processing fee is not refunded