To which email address is the verification code sent?
The verification code is sent to the Email address that you enter on the Sign in page, provided it is a valid email address for an ACTIVE Passport account.

Why I didn’t receive a verification code email?
Please check your email account’s spam or junk email folder. We recommend that you mark the email as not junk or not spam to avoid future emails being misplaced.
To resend the verification code email, after the countdown elapses, click Resend.

What do I do if I no longer have access to that email address? 
If you are a staff member of the organization, then please contact the organization’s administrator to create a new account for you using an email address which you can access.
If you are the organization’s administrator and need to change the email address used to access your account, then please contact ACTIVE technical support.

​​​​​​​What if my login account is associated with the phone number of the previous swim coach? 
If the mobile phone number associated with user account needs to be updated, contact Technical Support for an update.

What does the Stay signed in option do?
If you are using a private computer to which only you have access, then to stay signed in (for up to 30 days) after you close your browser or shut down your computer, select the Stay signed in option.
If you are using a public or shared computer, then do NOT select to Stay signed in.
The Stay signed in feature does NOT work if you sign out or your browser is in Private browsing, Incognito or a similar mode where cookies are not saved.

What if I get a ‘There are no organizations listed under this account. Please try again or create an organization on the right’ error message?
Please clear your browser’s cache and then try to sign in again.

Visit Contact Us to connect with Technical Support if any help is needed.