When opening program or going to Run screen, encounter error:
  1. XXXX file failed to register
  2. Component XXXX or one of its dependencies not correctly registered. A file is missing or invalid.
  • Note: If error occurs immediately after installing update, try closing software and re-opening.  If error disappears, disregard error
Possible files/components:
  1. titext8.ocx
    1. Dependent files are tishare8.dll, tibase8.dll and comcat.dll
  2. udpp.ocx
  3. ssftlp30.ocx
  4. ssa3d30.ocx
    1. Dependent file is msvcrt.dll
  5. crviewer.dll
  6. crystl32.ocx
  7. oleaut32.dll
  • Note: If oleaut32.dll, disregard error. Common on computers. Does not seem to cause any problems.
  • Note: If string of error messages (multiple messages about multiple files failing to register), this is a user rights or security software issue. To resolve, temporarily turn off security software and try installing again.
 
  • Note: There are multiple possible causes for this error. Begin with Step 1 and continue until error is no longer encountered.
  1. Confirm program is not running in compatibility mode
    1. Close program
    2. Right-click desktop icon, select Properties
    3. Click Compatibility tab
    4. Uncheck Run this program in compatibility mode for, click Apply
      1. If already unchecked, continue to Step 2
    5. Open program
  2. Confirm program is not running as administrator
  1. Close program
  2. Right-click desktop icon, select Properties
  3. Click Compatibility tab
  4. Uncheck Run this program as an administrator, click Apply
    1. If already unchecked, continue to Step 3
  5. Open program

If error still occurs:
  1. Run a repair installation
    1. Start installation
      1. CD: Insert installation CD
      2. Web delivery: run setup.exe file in web delivery email
    2. When asked to Repair, Modify, or Remove, select Repair
  1. Open program

If error still occurs:
  1. Register file/component mentioned in error message
    1. Open Windows Explorer (Windows Start > Computer)
    2. Click OSDisk (C:)
  • Note: Search bar in top-right corner should now say Search OSDisk (C:)
  1. In search bar, search file/component name from error message
  • Example: titext8.ocx
  1. Right-click file, select Open With
  2. Select Browse...
  3. Go to OSDisk (C:) > Windows > System32
  4. Double-click regsvr32.exe file
  5. Select Microsoft(C) Register Server, click OK
  • Note: Should receive Registration Successful message
  1. Restart computer
  2. Open program

If error still occurs:
  1. Rename file and reinstall
  1. Search hard drive for file/component mentioned in error message
    1. Open Windows Explorer (Windows Start > Computer)
    2. Click OSDisk (C:)
  • Note: Search bar in top-right corner should now say Search OSDisk (C:)
  1. In search bar, search file name from error message
  • Example: titext8.ocx
  1. Right-click and rename all files by that name to include "old"
  • Example: titext8old.ocx
  • Note: If you cannot find file, look specifically in OSDisk (C:) > Windows folder
  1. Uninstall program
    1. Open Control Panel (Windows Start > Control Panel)
    2. Under Programs, select Uninstall a program
    3. Select program
    4. Click Uninstall
  2. Reboot computer
  3. Reinstall software