Hy-Tek Technical Support Policy

Note: Our help center is always available to you regardless of what version of our product you own. 

Technical Support is available for Meet Manager for Swimming 8.0 (SWMM 8), Team Manager for Swimming 8.0 (SWTM 8), Meet Manager for Track & Field 6.0 (TFMM 6), Team Manager for Track & Field 4.2 (TFTM 4.2), and Swim Manager.

For help in placing an order for the latest version of the software please read: Upgrade Hy-Tek Program

Note: Meet Manager for Swimming 7.0 (SWMM 7) is still eligible for support 2 years from date of purchase. 
Note: Extended support packages for SWMM 7.0 (more than 2 years) and TFTM 4.1 are available for purchase here

Note: If your product version is not listed above you are not eligible for email support. 

Customers with the supported versions and the free demo versions of the software are entitled to email support as follows:

1. Business hours
   1. ​Defined as 6:00 AM to 5:00 PM Pacific Time 8:00 AM to 7 PM /Central Time 9:00 AM to 8:00 PM /Eastern Time Monday through Friday
2. Email
   1. Emails received after 8:00 PM on a Friday, on a holiday, or on a Saturday or a Sunday will be returned the next business day
   2. ​ If an email response is not received within 4 hours (during business hours), check spam filters or the junk email folder as the message may appear there

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​Email:  hyteksupport@active.com