You may follow the steps below to check the email delivery report:
- Log into your agency’s AWS account
- Click on the COMMUNICATIONS tab
- Under Recent Sent Emails, click View All
- Select the email subject you want to check
- Scroll down and click View Email Delivery Details
- Review the different status tabs such as Delivered, Refused, Failed, Opened, Clicked, etc.
- Note: If an email address appears under Refused or Failed, please refer to New: Managing Unsubscribed Users to resolve the issue. If the address is not in the unsubscribed list, please contact our support team at HyTekSupport@active.com for further assistance.
