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Please follow tips below to check settings if you are unable to hear audio cue: For iPhone Users: Turn up Device Alert Volume Go to device Settings > Sounds & Haptics  Slide RINGTONE AND ALERTS butto...

If you initiate a registration for an endurance/race event and then exit the process, you may receive up to three emails from ACTIVE.com stating that your registration is incomplete. These messages ar...

If you receive an email entitled like “Your registration has been transferred.”, this means your online registration information was changed. Change Data Confirmations are automatically sent out: When...

Below are instructions to terminate or turn off the auto-renewal of your ACTIVE Advantage premium membership after logging into ACTIVE.com. 1. In upper right-hand corner, hover over name and select A...

To clear all cookies, site data and cache, please follow steps as below. Open Firefox Click application menu button on the top right Click History Click Clear recent history On the Clear browsing data...

If you would like to use another music player when listening to music within the app, please follow these steps: Android: Note: The Couch-to-5K app recognizes all music tracks that are present on th...

Please follow instructions as below to redeem PRO COMPRESSION socks: Log in benefits link here Note: please make sure to log in with the ACTIVE Advantage membership account and the status is active. C...

If you wish to view a meet of your favorite swimmer, please follow the steps below: Open app Click Star icon Select one of your favorite swimmers Note:  Add favorite swimmers, please follow steps in t...

If you wish to see Heat Sheets, please follow the following steps:   1. From Home screen, search for meet 2. Select meet from search results 3. Click Events 4. Select session 5. Select event 6. Click ...