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Search Results (based on relevance)

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  • Forgot My ACTIVE Account Password
    If you forgot your Active.com account password, please visit https://passport.active.com/page/forgotPwd to reset it. You will then be emailed a link to reset your password on ACTIVE.com. If this still...
  • Meet Mobile App (Swim)
    The Meet Mobile application (app) displays meet results in real time as data is received during meets from the timer (one heat at a time). This app has the ability to display heat sheets, psych sheets...
  • Share Meet Mobile Subscription
    Meet Mobile App supports Family Sharing on iOS devices.  For iOS users, please refer to this link to set up Family Sharing. And refer to this link to add family members. Unfortunately, Meet Mobile app...
  • New: Workout Map is Inaccurate
    If the map in your workout does not locate the correct position, please send us a copy of your workout data for further assist. This is only for Android users. Please follow below steps to send the da...
  • Remove Favorite Athletes
    To remove your favorite athletes, please follow the steps below: iOS users: At bottom of screen, click Favorites button Locate athlete that you would like to remove Click on yellow star icon next to ...
  • Add Songs
    Please follow below steps to add songs to Couch to 5k or 5k to 10k app music function: IOS Devices: Open app Go to training part Select one workout Click Go To Workout Click music signal at right bot...
  • Request 889 Form for ARMY TEN-MILER Registration
    If you would like to request 889 form for ARMY TEN-MILER Registration, please go to event site, tap button Request ACTIVE 889 Form as below then you will be directed to event director:  
  • Disable ACTIVE Advantage Membership Auto-Renewal
    Below are step-by-step instructions for disabling auto-renew for your ACTIVE Advantage premium membership. This will prevent future billings but still allow you to access benefits until your next paym...
  • Cancel ACTIVE Advantage Membership
    There is no additional charge for taking advantage of your ACTIVE Advantage premium membership benefits until your current payment period runs out. If you would like to ensure you are not charged for ...
  • Delete a Credit Card
    Please follow the instructions as below to delete a credit card: Open ACTIVE app Click Account Click profile information Login your account again on website Click Privacy Settings  Scroll down and fin...
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