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Parents can add, change and set primary credit card information after logging into the Swim Portal. See the steps below. Note: If you have unpaid balances on your account, you will need to view and pa...

If you are using a new phone, you can reactivate your Meet Mobile subscription by following these steps: If both devices are iOS: Ensure your new phone is using the same Apple ID as your previous pho...

If you have installed the Meet Mobile app but cannot find your meet: Your meet host may not have published the meet yet Note:  Check with meet host and make sure the meet has been published The meet h...

ACTIVE Advantage members can save up to $10.00 processing fee for each endurance registration purchase, among many other benefits. Below are a few of notes about this perk: There is no maximum limit o...

If the Heat Sheet you selected was not published by meet host, follow the steps below to request a refund: iOS users:   1. Sign in to reportaproblem.apple.com 2. Click I'd like to and then choose Req...

The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (...

If you believe you have encountered an event on ACTIVE.com you suspect to be fraudulent, please contact Active Network Consumer Support immediately. We will escalate your feedback through the appropri...

As an Active Advantage member, you can enjoy the membership benefits of VIP Event Access, Active.com Discounts, Member-only Travel Deals, Free Training Plans, Free Gift for Members and VIP Customer Su...

If you registered for an event and would like to Join or Create a team, follow the instructions below after logging into your ACTIVE.com passport account, then visiting My Events at https://myevents.a...

Below are steps to apply coupon code while registering for event on Active.com: Access event registration link Select desired category Sign in Complete form On CHECKOUT page, insert coupon code under ...