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Below are some tips for the Total Distance and Total Time here: Total Distance and Total Time are the amount of all your completed workout data.  Total Distance and Total Time are formed automaticall...

If you receive an "Please fix the following errors" during registration, please follow these steps: View error message at the top of the screen to identify which field(s) need to be fixed Note: The "P...

Below are instructions to add family members on Active.com account: 1. Navigate to http://www.active.com 2. Click Login in the upper right-hand corner 3. Enter your ACTIVE Passport username (Email a...

Below are steps to search and follow friends on Couch-to-5k/5k-to-10k: Open Couch-to-5k/5k-to-10k Tap Settings Click Sign In Fill active passport info Click Sign in Tap Community Tap Followers or Foll...

If the app does not show time or distance, please make sure that you have successfully log the workout. If you have successfully logged the workout but distance cannot show up, please confirm that the...

Unfortunately, Active.com is not authorized to give refunds on behalf of the Event Director, to transfer a paid registration to another event, nor to apply your registration fees to a different event....

To browse all meets, follow these steps: Tap Search box on home screen Enter keywords of desired meet Click Search Select meet   How can I browse all meets? track and field meet mobile, track & field

If you have installed the Meet Mobile app but cannot view the meet or meet results: For help searching for meet see: Find My Meet   ​If you locate meet in Meet Mobile but cannot see results: See Meet ...

Depending on event setting, there are two scenarios where you can register multiple participants and complete payment at one time, as below: Note: If the options described below are not available, it ...

Below are instructions on how to log a workout for "Couch to 5k" and "5k to 10k" apps: Complete a workout Press Log/LOG IT Click CONTINUE Note: there is no need to follow steps 3 for Couch to 5k app.