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Below are instructions for participants to transfer an existing registration to someone else after logging into ACTIVE.com and accessing My Events.   Note: Please Claim Registration in My Events first...

Below are the tips for Volume of Audio Cue:  iOS User: Ringer controls volume of audio cue when you run workouts in background model. Volume controls volume of audio cue when you run workouts in fore...

After signing up for a Swim Program, a Swim Portal will be created for athletes to manage their season. Use the steps below to sign into the Swim Portal: Sign in at https://swimportal.active.com/ or O...

Customers could refer to the following steps to interface app(s) in iPhone with Apple Watch. Go to Watch on iPhone Press Start Pairing using Camera to connect iPhone and Apple Watch with Bluetooth   C...

Below are some tips for the Total Distance and Total Time here: Total Distance and Total Time are the amount of all your completed workout data.  Total Distance and Total Time are formed automatically...

Below are instructions to terminate or turn off the auto-renewal of your ACTIVE Advantage premium membership after logging into ACTIVE.com. 1. In upper right-hand corner, hover over name and select A...

A waiver informs participants of potential risks associated with an activity. By signing the waiver, participants agree to assume responsibility for foreseen and unforeseen risks. All participants ove...

If you would like to stop receiving any or all of our newsletters including local events news, expert training tips & advice and latest discounts & offers, below are steps: Sign in https://www.active....

If you receive an "Please fix the following errors" during registration, please follow these steps: View error message at the top of the screen to identify which field(s) need to be fixed Note: The "P...

Below are instructions to add family members on Active.com account: 1. Navigate to http://www.active.com 2. Click Login in the upper right-hand corner 3. Enter your ACTIVE Passport username (Email a...