Below are details about support packages offered by ACTIVE Network for LeagueOne customers - namely Governing Bodies using a LeagueOne database and/or registration, and local clubs and leagues using ClubReg. Each package includes details of support channels and options.
| Support Level/Package | Package Details |
TECHNICAL ACCOUNT MANAGER (TAM) | Unparalleled expertise and support for organizations requiring a customized experience - A dedicated single point of contact for technology-related questions and coordination of issue resolution - 24/7 access to online Help Center - 24/7 email case submission - Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance - 4 hour email response times that keep your business running fast with quick responses to important matters - Tailored solutions through personalized support and in-depth knowledge of your business - Proactive defect and infrastructure management that anticipates your unique business needs - Proactive communication from Support staff to ensure that your specifications are addressed - Prioritized case handling so your business-critical issues will be addressed quickly and efficiently - Assistance with helping you overcome the most complex setups and management of major transformational initiatives - Driving product improvements for your business by taking your feedback into account - Preventing issues before they arise with proactive planning, regularly scheduled reviews and on-site visits - Visibility into current and future product updates to plan for and meet your long term goals - Focused support through a comprehensive knowledge of your business and setup |
ENTERPRISE | Designed for leading-edge organizations with complex requirements - A dedicated line of communication with a team of senior product experts - 24/7 access to online Help Center - 24/7 email case submission - Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance - 4 hour email response times that keep your business running fast with quick responses to important matters - Tailored solutions through personalized support and in-depth knowledge of your business - Proactive defect and infrastructure management that anticipates your unique business needs - Proactive communication from Support staff to ensure that your specifications are addressed - Prioritized case handling so your business-critical issues will be addressed quickly and efficiently |
ADVANCED | Resolving issues has never been easier through a variety of support channels - Access to a team of product experts - 24/7 access to online Help Center - 24/7 email case submission - Live phone support 7am-5pm Pacific Time, Monday to Friday to reach us when you need assistance - 24-hour email response times to provide efficient resolutions to your inquiries - Proactive defect and infrastructure management that anticipates your unique business needs - Proactive communication from Support staff to ensure that your specifications are addressed |
STANDARD | - Access to a team of product experts - 24/7 access to online Help Center - 24/7 email case submission |
Upgrades to other support packages are available. Please contact your Account Manager.
